Category Archives: Apple

iOS 18 and iPadOS 18 Offer Better PDF Handling in Mail

You can now work directly with PDFs received in the Mail app using a little-known feature in iOS 18 and iPadOS 18. Tap a PDF attachment in a message and use the Markup and Form Fill buttons at the bottom to access the PDF markup and filling tools. After modifying your PDF, tapping the Done button gives you options for what to do with the PDF: include it in a reply, create a new message with it, save it to Files, or discard the changes.

(Featured image by iStock.com/chanakon laorob)

Text Replacements Not Working on the Mac? Check This Setting

Apple provides a handy ecosystem-wide feature that replaces a typed abbreviation—say “eml”—with text you specify, like your email address. (Seriously, copy that one so you don’t have to type your email address repeatedly.) These automatic text replacements sync via iCloud so you can use them on the Mac, iPhone, and iPad. Find them on the Mac in System Settings > Keyboard > Text Replacements and on the iPhone and iPad in Settings > General > Keyboard > Text Replacement. They’re great, but it can be mysterious when they stop working on the Mac. The culprit? A menu item being turned off. So, if text replacements aren’t working in a particular app, choose Edit > Substitutions > Text Replacement to turn them back on.

(Featured image by iStock.com/tookitook)

Add Weather to Your Mac’s Menu Bar with This Sequoia Tip

In macOS 15.2 Sequoia, Apple added the option to display the current weather conditions in the menu bar but hid the switch deep in the bowels of System Settings. To turn this option on, open System Settings > Control Center, scroll to the bottom, and in the Menu Bar Only section, for Weather, choose Show in Menu Bar. A new item with the current conditions at your location will appear in the menu bar; click it to see the forecast and access other locations in Apple’s Weather app.

(Featured image by iStock.com/trangiap)


Social Media: In macOS 15.2 Sequoia, you can display the current weather conditions in your Mac’s menu bar. Here’s how to enable that feature.

How to Convince Microsoft Office Apps to Save Files on Your Mac

By default, Microsoft Office apps—Word, Excel, and PowerPoint—try to save files on Microsoft OneDrive as a way of promoting the company’s cloud storage. If that’s undesirable, you can easily keep your files locally on your Mac or in a different cloud storage location. In the Save dialog, click the On My Mac button to switch to a standard Save dialog showing all your other storage options. There’s no way to set On My Mac as the default location, but the Save dialog automatically remembers your last saved location. That should be sufficient most of the time, although it’s not unheard of for an Office update to flip the Save dialog back to OneDrive.

(Featured image based on an original by iStock.com/pzAxe)

Improve Your Hearing with the AirPods Pro 2 and iOS 18

For many, Apple’s AirPods are just another pair of earbuds: a convenient way to listen to media. But with the latest versions of iOS and automatically applied firmware updates, the AirPods Pro 2 have become significantly more interesting.

They have long had noise cancellation features, which we find helpful in open office environments and for turning down the volume on everything from airplanes to vacuum cleaners. The more recent addition of Adaptive mode, which bridges between Transparency and Noise Cancellation modes and changes with your surroundings, makes them useful in dynamic urban environments. The Loud Sound Reduction feature can be a godsend at concerts where the music would otherwise be painfully loud. Personalized Volume adjusts the volume of media in response to your environment, and although it can be a bit disconcerting, Conversation Awareness drops the media volume and reduces background noise when you start speaking to others.

However, the newest and most important feature of the AirPods Pro 2 comes with iOS 18.1: Hearing Health. Many people don’t realize they have hearing loss, so Apple now provides a clinically validated Hearing Test and a clinical-grade Hearing Aid feature that can compensate for mild to moderate hearing loss. Even if you don’t think you have any hearing problems, we recommend taking Apple’s hearing test so you have a baseline to compare against future tests.

Here’s how to check your hearing and get started with the hearing assistance and protection features. Before you start, make sure you’ve paired your AirPods Pro with your iPhone and haven’t been exposed to loud noises for at least 24 hours. (It can take that long for your hearing to return to normal.)

Take a Hearing Test

The Hearing Test has three parts: setup, the actual test, and presenting the results. In the setup phase, the iPhone guides you through finding a quiet place to take the test, inserting your AirPods Pro correctly, and testing the fit.

The fit test is important because the AirPods Pro silicone ear tips help block outside noise, allowing the earbuds to boost or lower the volume of particular sounds or frequencies to improve audio clarity. The AirPods Pro come with four sizes of ear tips, from extra small to large (medium is the default), and the fit test helps you determine which ear tip best combines efficacy and comfort.

To start the test, open the iPhone’s Settings app and tap the name of your AirPods Pro—that option appears only when the case is open or they’re in your ears. In the AirPods screen, tap Take a Hearing Test. The test involves tapping the screen every time you hear a pulse of three tones. As a game, it’s boring but not easy—most people will probably be able to hear the first few tones, but subsequent ones become significantly more difficult to discern. Don’t worry if you miss a tone because you’ll have multiple chances to hear each one. The test focuses first on one ear and then the other.

At the end, the test presents your results. dBHL stands for decibels Hearing Level and indicates the softest sounds you can hear at various frequencies. If you have little to no hearing loss—dBHL under 20—there’s no need to do anything more. dBHL numbers between 20 and 40 suggest mild hearing loss and indicate that you may have difficulty hearing soft or distant sounds, such as whispers or quiet conversations. Numbers from 41 to 55 indicate moderate hearing loss, which can make it difficult to understand normal speech, particularly in loud environments. For higher levels of hearing loss, or if you’re experiencing noticeable problems, consult an audiologist.

Turn On Hearing Assistance

If your hearing test suggests mild to moderate hearing loss, the AirPods Pro Hearing Aid feature can help. It uses the hearing test results to adjust what you hear to improve voice and audio clarity. You can turn it on at the end of the hearing test if indicated, or at any time in Settings > AirPods Pro > Hearing Assistance. (If your results indicate little to no hearing loss, the trick to turning on the Hearing Aid feature is to tap “Learn About Hearing Aid” at the end of the test or by selecting a hearing test result and then tapping Next.)

Apple has created a particularly flexible solution here. In the Hearing Aid section, you can control whether the AirPods Pro adjust external sounds for greater clarity. To tweak the specifics, tap Adjustments and use the amplification, balance, tone, and ambient noise reduction sliders. The Conversation Boost switch enhances face-to-face conversations by focusing on the person in front of you.

Also helpful is Media Assist, which uses your hearing test results to improve music, podcasts, and other audio played through the AirPods Pro. Separate switches let you apply it to Music and Video along with Calls and FaceTime.

Improve and Protect Your Hearing

If you own a pair of AirPods Pro 2, we highly recommend that you take a hearing test and try the Hearing Aid feature. Even if you have little or no hearing loss, you may find that the Media Assist option makes your music sound better. It’s easy to test—just play a song you love (turn it on from Control Center) and toggle Media Assist on and off while it plays.

Also, we’ve started wearing the AirPods Pro in situations where we might not have thought to in the past. It’s obvious that the Noise Cancellation mode would be helpful on an airplane, but we also use it to block unwanted noises to aid our concentration at work. We’ve also found that Transparency and Adaptive modes can be helpful on city streets and in loud restaurants. Plus, because Loud Sound Protection is automatically enabled in Transparency and Adaptive modes, it lets us enjoy front row seats at a concert without worrying about our hearing or suffering from ringing ears the next day.

We know that AirPods Pro aren’t for everyone. Many people prefer the AirPods 4, which provide some noise cancellation without blocking the ear canal with silicone ear tips. But they can’t compete with the AirPods Pro for noise cancellation and lack the new Hearing Health features. Between the Hearing Test and Hearing Aid features and how the AirPods Pro can protect and enhance hearing, we think they will become a more common sight among older adults who otherwise wouldn’t consider wearing earbuds in public. If you have questions or concerns about your hearing, give them a try.

(Featured image by iStock.com/Julija Matuka)

What You Can Do with the December Wave of Apple Intelligence Features

The first set of Apple Intelligence features appeared in macOS, iOS, and iPadOS in October. Apple has now debuted the second set in the December releases of macOS 15.2 Sequoia, iOS 18.2, and iPadOS 18.2. Apple still considers them to be in beta, which is a nice way of saying that they may not work perfectly. However, they usually do what they promise.

Remember, Apple Intelligence features work only on a Mac with Apple silicon, an iPad with an A17 Pro or M-series chip, or an iPhone 15 Pro or any iPhone 16. Intel-based Macs and older iPhones and iPads can’t play. If you’ve been holding off on upgrading, this is a fine time to make the jump. Regardless, you must turn on Apple Intelligence, which you do on the Mac in System Settings > Apple Intelligence & Siri and in Settings > Apple Intelligence & Siri on the iPhone and iPad.

What can you look forward to with this second set of Apple Intelligence features?

Image Playground Helps Make Fun Images

With Image Playground, Apple is dipping its toe into AI-driven image generation. The standalone Image Playground app lets you create amusing images with text descriptions, either starting from scratch or from a photo. You can choose from two styles: Animation, which Apple describes as “a modern 3-D animated look,” and Illustration, which “offers images with simple shapes, clear lines, and colorblocking.” (A third Sketch style will appear in a future release, and you can use ChatGPT in Writing Tools to create images in many other styles.) You can also create images directly in Messages, Freeform, Keynote, and other apps.

Once you’ve entered a few words of description or selected a person, you can embellish the image by tapping the buttons for suggested themes, costumes, accessories, and places. Each addition causes Image Playground to generate a new image, and swiping left on that image pushes it to try again. Tap the ••• button to save or share an image you like. Saved images become available on all your devices.

Genmoji Spice Up Chats on the iPhone

Less ambitious but potentially more fun are Genmoji, which are custom emoji that you create with text descriptions. Want to emote about the cold to a fellow musician? Create an emoji featuring two cellos wearing scarves.

To do this, switch to the emoji keyboard, tap the Genmoji button to the right of the search field, and describe your desired emoji. As with Image Playground, you can keep swiping left on the generated image to create more variations. When you get what you like, tap it to insert it into your chat or document.

Remember that a single emoji sent by itself in Messages is quite large; two or three emoji are medium-sized, and inserting any more than that or adding text causes them to display at the smallest size.

Created Genmoji are added to your emoji collection on all your devices, but they’re actually stickers. You can remove them by tapping the ⊕ button in Messages, tapping Stickers, and using touch-and-hold on a Genmoji to access the Remove button. You can’t create Genmoji in macOS right now, but Apple has promised that feature for a future release.

Image Wand Cleans Up Apple Pencil Sketches

In iPadOS 18.2, the Notes app now offers an Apple Intelligence-powered Image Wand tool for those taking notes with an Apple Pencil. Make a rough sketch with your Apple Pencil, select Image Wand, draw a circle around your sketch, and Image Wand will turn it into a polished image. If your circle also contains text, Image Wand considers it when building the final image.

Visual Intelligence Explains What You See

When you upgrade to iOS 18.2 on an iPhone 16, the Camera Control button gains a new capability: Visual Intelligence. Press and hold it (whenever the Camera app isn’t already open, since that will trigger video recording), and Visual Intelligence presents Ask and Search buttons on either side of the shutter button. Tapping Ask causes ChatGPT to describe the image and lets you pose follow-up queries, and tapping Search performs a Google reverse image search; tap any of the results to load it. (If you can’t immediately tap Ask or Search, press the Camera Control button again or tap the shutter button to freeze the image temporarily.)

Siri Channels ChatGPT

Perhaps the most anticipated enhancement to Apple Intelligence is the integration of ChatGPT into Siri. Unfortunately, if your goal is to converse fluidly with ChatGPT, you may be better off using OpenAI’s ChatGPT app, perhaps triggered by the Action button or a widget. The problem is that unless you explicitly direct a Siri query by starting with “Ask ChatGPT,” Siri may try to answer with its own Web search or trigger a command, leading to inexplicable and unhelpful responses. Even when you get Siri to ask ChatGPT for a response, there’s no option to have it read back to you aloud, as with ChatGPT’s Advanced Voice Mode.

If you want to use ChatGPT through Siri, turn the feature on in Settings > Apple Intelligence & Siri > ChatGPT. While you’re there, you’ll probably want to turn off Confirm ChatGPT requests, which otherwise ask if you want to use ChatGPT every time it comes up. Although it may not be obvious, once you’re in a conversation with ChatGPT, you can keep talking as long as the Siri animation continues around the edge of the screen. Unfortunately, you cannot scroll back to any previous response while Siri is channeling ChatGPT; for full transcripts, you must revert to the ChatGPT app or website.

ChatGPT Enhances Writing Tools

The final place ChatGPT appears in Apple Intelligence is in Writing Tools, which may be more useful than its Siri integration. The new Compose option leverages ChatGPT to generate content wherever you’re writing, and you can also use it to create images using ChatGPT’s image-generation capabilities. Writing Tools also now allows users to request their own changes to selected text (including recasting it as a haiku, for example) instead of relying solely on the canned options to make the text friendlier, more professional, or more concise.

To do this, bring up Writing Tools in any app (by choosing Edit > Writing Tools > Show Writing Tools or Control-clicking selected text and choosing from the Writing Tools menu). Tap Compose and describe what you want ChatGPT to create. If it’s not quite what you want, which is likely, keep asking for refinements or go in a different direction.

What’s Next for Apple Intelligence?

Although this second wave of Apple Intelligence features largely fulfills Apple’s main promises, a few major additions remain for 2025. Most notable are significant changes to Siri that will enable it to take your personal context—your email, messages, and photos, for instance—into account. Siri will also gain onscreen awareness to include what you see in its responses. Finally, Apple is giving Siri access to hundreds of new actions in Apple and third-party apps, which should make it more capable of acting on your behalf. The other notable upcoming change is Priority Notifications, which will evaluate the notifications from all your apps and help you focus on the most important ones.

We also hope Apple will continue to refine and improve the existing Apple Intelligence features. While they’re well integrated into the overall Apple experience, they seldom measure up to ChatGPT, Claude, Gemini, and other leading AI systems.

(Featured image by Apple)

Mail on the iPhone Can Categorize Your Messages in iOS 18.2

Apple slipped a significant new feature into Mail in iOS 18.2 that has nothing to do with Apple Intelligence: Categories. Like Gmail and other email apps, Mail can now automatically categorize messages into four buckets: Primary, Transactions, Updates, and Promotions. The idea is that categories make it easier to pay attention to important messages while collecting other messages for later processing. Tap the buttons at the top to switch between categories.

Oddly, Categories are currently available only on the iPhone. To maintain the same email experience across all Apple devices, you’ll have to wait for future versions of Mail on the iPad and the Mac.

Here are answers to questions we’ve heard about Mail Categories.

Can You Turn Mail Categories Off?

Apple turned Categories on by default in iOS 18.2, but not everyone appreciates the change. If you have your own organizational system, find the extra sections distracting, or just want to see all your email in one list, you can turn the feature off. Tap the ••• button at the top right of the Mail screen and select List View.

It’s also possible to keep Categories turned on but still see all your messages in a simple chronological list. Swipe left on the line of buttons to switch to an All Mail category that shows exactly what you’d see in List View.

What Appears in Each Category?

With Categories turned on, Mail automatically separates your mail into four categories:

  • Primary: Personal messages, plus time-sensitive information from another category
  • Transactions: Order confirmations, receipts, and shipping notices
  • Updates: News, mailing lists, newsletters, and social media updates
  • Promotions: Sale announcements, new products, coupons, and anything commercial

These categories are built-in, so you can’t select some but not others. Nor can you add your own.

Is There a Way to Recategorize Messages?

Unfortunately, Categories isn’t very good at categorizing messages at the moment. (Perhaps it should use Apple Intelligence!) In particular, we see newsletters and other items that should be in Updates incorrectly showing up in Promotions. Fortunately, you can easily recategorize messages from particular senders so Mail can correctly categorize similar messages in the future. How you recategorize messages depends on whether a message is in Primary or another category. For messages in Primary, tap the left-pointing blue arrow at the bottom of the screen and then tap Categorize Sender. For messages in other categories, tap the ••• at the top right of the screen and then tap Categorize Sender.

In either case, tap the desired category on the next screen and confirm your action.

The main problem with recategorizing is that messages from discussion-based mailing lists may be identified by their senders, not the list, so you may have to recategorize every sender from the list separately.

Why Are Messages from the Same Sender Grouped?

When you open a message in Transactions, Updates, and Promotions, you may be surprised to see a digest view that displays all the other messages from that sender. It’s often a helpful way to keep like messages together. Opening a message shows the most recent message, but you can scroll to see the rest. Whether you scroll up or down depends on whether Settings > Apps > Mail > Most Recent Message on Top is turned on. Additionally, how many lines appear in the message view depends on what you’ve selected in Settings > Apps > Mail > Preview.

Not a fan of the sender groups? You can turn the feature off for each of Transactions, Updates, and Promotions by tapping the ••• at the top right and deselecting Group by Sender.

What Are Priority Notifications?

If you’re using an iPhone 15 Pro model or any iPhone 16 with Apple Intelligence turned on, you may see priority notifications on the Primary screen. It’s designed to surface the most important messages, as determined by Apple Intelligence. If you don’t like it, tap ••• in the upper right and deselect Show Priority.

Overall, Mail Categories feels like Apple is playing catch-up with other email apps. If it works with your email stream and you find it useful, that’s great. But if not, don’t hesitate to turn it off and return to your familiar email workflow.

(Featured image by iStock.com/Giulio Fornasar)

Manage Default Apps in One Place in iOS 18.2 and iPadOS 18.2

An unheralded feature in iOS 18.2 and iPadOS 18.2 helps you manage the default apps on your iPhone and iPad. A default app is one that opens automatically for a particular function, like opening a Web link or inserting a saved password. Previously, the only way to change a default app was within the settings for that app, but now you can go to Settings > Apps > Default Apps to see and set all your options in one place. The Calling and Messaging options are new in 18.2, but Apple hasn’t yet given any third-party apps permission to appear in those lists. This new screen isn’t that big of a deal, but we wanted to use it as a reminder that alternatives to Mail and Safari might better fit your needs.

(Featured image based on an original by iStock.com/Thicha Satapitanon)

Feel Free to Upgrade to macOS 15 Sequoia When You’re Ready

While we typically advise caution when considering upgrades to the latest major macOS release, we believe Apple has sufficiently refined macOS 15 Sequoia to warrant an upgrade for those interested. You don’t need to upgrade immediately, but there are no significant reasons for most people to delay further.

The big win in upgrading now is that Apple has released betas of most of its promised Apple Intelligence features for Macs with Apple silicon. In other posts, we’ve looked at the artificial intelligence-driven features that arrived in macOS 15.1 and macOS 15.2, including:

  • Writing Tools for proofreading, rewriting, summarizing, and composing text
  • Clean Up in Photos for removing background objects, plus natural language searches
  • Audio recording in Notes, with transcription and summarization
  • Summaries replacing snippets in Mail message lists, plus summarization of long messages or threads
  • A Smart Reply feature in Mail and Messages for quick replies
  • Notification summaries that reduce distractions from chatty apps
  • Integration of ChatGPT with Siri
  • Image Playground for generating custom images based on your descriptions

Sequoia has been quite stable, with two caveats. First, there have been some networking issues related to Apple’s built-in firewall and VPNs; we don’t yet know if macOS 15.2 resolves these. Second, macOS 15.2 introduced a new bug that causes problems for backup apps trying to make bootable backups on Apple silicon Macs. Although that’s annoying and will likely be fixed shortly, Apple has been deprecating bootable backups for years in the name of security. The modern approach is to install macOS from macOS Recovery, then use Migration Assistant to restore from Time Machine or a data-only backup.

Apple will continue to release macOS updates in 2025. If past performance is any indication, you can expect macOS 15.3 in January, 15.4 in March, and 15.5 in May with a few new features, plus a few security and bug fix updates in between.

That said, you can put off the Sequoia upgrade as long as you’re running macOS 13 Ventura or macOS 14 Sonoma and are staying current with Apple’s security updates. Earlier macOS versions no longer receive security fixes, rendering them more vulnerable to attack. Possible reasons to continue delaying include:

  • You’re too busy. The upgrade process will take a few hours, plus some additional time to configure everything properly afterward. When you are ready to upgrade, aim for when a little downtime will be convenient.
  • You rely on incompatible software. The jump from Ventura or Sonoma to Sequoia isn’t a big one, so most modern apps should have been updated by now. But if a necessary app is known to have issues, you’ll either need to wait for an update or switch to an alternative that works.

Sequoia may not transform your experience of using a Mac, but it has new features you might appreciate beyond Apple Intelligence. The most noticeable is probably iPhone mirroring, which lets you use your iPhone in a window on your Mac. Also potentially interesting are its new window tiling features that let you quickly arrange windows, the standalone Passwords app, Highlights and Distraction Control in Safari, and collapsible headers in Notes.

Before You Upgrade

Once you’ve decided to upgrade to Sequoia, you have three main tasks:

  • Update apps: Make sure all your apps are as up-to-date as possible. If you regularly put off updates, now’s the time to let them complete so you have Sequoia-compatible versions.
  • Clear space: Sequoia may need as much as 25 GB of free space to upgrade, and the Sequoia installer itself is nearly 15 GB, so we recommend making sure you have at least 50 GB free. Don’t cut this close—you should always have at least 10–20% free space for virtual memory, cache files, and breathing room. Check in Sonoma or Ventura by choosing System Settings > General > Storage; in earlier versions of macOS, choose About This Mac from the Apple menu and click Storage. System Settings provides quick ways to free up space. Another easy option for iCloud Drive users is to Control-click large folders and choose Remove Download to “evict” the local versions of those files temporarily; Box, Dropbox, and Google Drive have similar features.
  • Make a backup: Never, ever install an update to macOS without ensuring you have at least one current backup first. In an ideal world, you’d have an updated Time Machine backup, a data-only duplicate, and an Internet backup. That way, if something goes wrong, you can quickly revert.

Upgrading

After completing those tasks, ensure you won’t need your Mac for a few hours. There’s no telling exactly how long the upgrade will take, so never start an upgrade if you need the Mac soon.

To initiate the upgrade, open System Settings > General > Software Update in Sonoma or Ventura (System Preferences > Software Update in previous versions of macOS), click the Upgrade Now button, and follow the instructions. If you’d like more guidance, check out Joe Kissell’s ebook Take Control of Sequoia.

After You Upgrade

Part of the reason to set aside plenty of time for your Sequoia upgrade is that there are usually cleanup tasks afterward. We can’t predict precisely what you’ll run into, depending on what version of macOS you’re running now and what apps you use, but here are a few situations we’ve noticed in the past:

  • macOS may need to update its authentication setup by asking for your Apple ID password, your Mac’s password, and, if you have another Mac, its password. Don’t worry that malware has compromised your Mac—these authentication prompts are fine.
  • Some apps may have to ask for various permissions even though you previously granted them. Again, that’s fine.
  • If you use your Apple Watch to unlock your Mac and apps (and you should; it’s great!), you may need to re-enable that in System Settings > Touch ID & Password (or Login Password on a non-Touch ID-enabled Mac). In older versions of macOS, it was in System Preferences > Security & Privacy > General.
  • If you use Gmail, Google Calendar, or other Google services, you may need to log in to your Google account again.
  • Websites that usually remember your login state may require you to log in again. However, if you’re using a password manager like Apple’s Passwords or 1Password, that’s easy.
  • You may have to re-enable text message forwarding to your Mac. You do this on your iPhone in Settings > Messages > Text Message Forwarding.

With all that housekeeping done, it’s time to check out all the new features in Sequoia!

(Featured image by Apple)

Website Owners: Identifying Copyright Infringement Link Insertion Scams

We regularly warn Internet users about online scams and phishing attacks. Most of these are relatively easy to identify and avoid once you’re aware of telltale signs. Unfortunately, we’ve encountered a newer type of scam that’s more difficult to identify, partly because it plays on fears of legal action.

Website owners are the target of this scam email, which purports to come from a lawyer. The message states that an image on your site has been used without permission. Such a claim is all too believable for many, especially those who may not have been as careful about usage permissions in the distant past as they are today. The message includes a link to the image, a link to the purportedly infringing page, and a threat to initiate legal action if certain actions aren’t taken within five business days

Unusually, the email doesn’t ask you to take down the infringing image or pay a retroactive licensing fee. Instead, it says you must credit the image’s copyright holder and include a link. Such a simple request seems like a huge win—instead of paying a licensing fee or worrying about being sued, you can twiddle a little HTML and move on with your life.

Don’t do it! This is what’s called a “link insertion scam.” It exploits the search engine optimization principle that links on reputable sites provide legitimacy to linked sites, helping them move up in the search rankings. Unfortunately, the reverse is also true; linking to a scammer from your website will cause Google and other search engines to penalize your site in the search rankings.

Unfortunately, these copyright infringement scams look legitimate at first glance, as you can see in this example. The From and Subject lines don’t seem forged or malformed, and there are no obvious grammatical errors or indications that the writer doesn’t speak fluent English. And when you click the link in the signature, you end up at what appears to be the website of a real law firm. What should you do if you receive a message like this?

First, don’t panic. Just because the message looks legitimate doesn’t mean it comes from a real lawyer. Also, don’t call your lawyer unless they’re willing to work for free. You can save stress, time, and money by evaluating the message yourself.

A few details in the message suggest that it’s not real:

  • The domain in the From line’s email address—elitejusticeadvisors.biz—sounds sketchy and doesn’t match the company name.
  • The Subject line of “DMCA Copyright Infringement Notice” sounds official, but those familiar with the DMCA will know that it can be used only for a formal notice-and-takedown process, not to make demands for attribution or payment. But most people won’t know that.
  • The message is addressed to the generic “Dear owner of,” whereas legitimate messages from a lawyer would be addressed to a specific entity.
  • The required link URL points to a telecom news site in Sri Lanka, and it’s odd that an Arizona lawyer would be working for such a client.
  • The example of the purportedly infringing image is hosted at Imgur, a consumer image-hosting site known for funny pet pictures and cringeworthy GIFs. Legal firms would always use some sort of case management site.

Those details may feel wrong, but they’re insufficient to prove it’s a scam. You’ll need to dig deeper. Here are some ways you can do that:

  • Investigate the domain: Do a Web search on the domain in question: elitejusticeadvisors.biz. Because others have written about this scam, articles identifying it as a scam will appear on the first page of the results.
  • Search for the lawyer and firm: The lawyer’s name is too generic to yield revealing results, but if you do a Web search on “Dean Parker Commonwealth Legal Services,” you’ll once again see that others have identified it as a scam.
  • Check a state bar association directory: Most state bar associations or state courts have a searchable directory of licensed legal professionals. A quick search of the State Bar of Arizona’s member directory reveals that no “Dean Parker” is licensed in Arizona.
  • See if the headshot matches a real person: If the website provides a headshot, you can copy the image (Control-click it and choose Copy Image) and paste it into the TinEye reverse image search engine. Since all the results say “generated.photos,” it’s a good bet that the image was AI-generated.
  • Search for the company’s full name and address: As with the name of the lawyer, the generic-sounding name of the law firm will probably match other companies. However, if you search for the full name and address, you’ll likely turn up articles about it being fake.
  • Visit the address virtually: With Apple Maps and Google Maps, you can verify that a business is present at a location (or not) and often view the offices using Google Street View. Both mapping tools show no law firm at the provided address. Additionally, the building does not have a fourth floor, as specified in the address.
  • Ask ChatGPT: Now that ChatGPT has access to current Web information, it’s worth pasting the complete contents of the message into a ChatGPT conversation and asking it to tell you about the message. Start generally, but then ask if it thinks the message might be a scam, and if so, to suggest ways you could verify your suspicions.

Some of the above search suggestions identify the scam only because the scammer has reused the same company name, lawyer name, physical address, and website. If you were the first to be targeted by a new scam, the state bar association search and physical address check would be the most likely to expose it.

Let us leave you with an important caveat. You shouldn’t assume that all copyright infringement messages are scams. A legitimate DMCA takedown notice will ask you to remove the content, and a real copyright infringement message—probably from a company that specializes in such matters rather than a lawyer—will likely demand payment. In both cases, take down the offending image right away. If you really were using an image without permission, some payment may be required, and if the amount feels excessive, contact a lawyer specializing in copyright infringement cases. They may be able to negotiate a lower payment or point out issues that will make the claim go away.

(Featured image based on an original by iStock.com/Olivier Le Moal)