Four years after the release of the original iPhone SE, Apple has introduced a second-generation iPhone SE with aggressive pricing that starts at just $399. Whereas the original model used the svelte, easy-to-hold iPhone 5s case design with a 4-inch screen, this new iPhone SE repurposes the larger iPhone 8 design with its 4.7-inch screen. But Apple didn’t just rebrand the iPhone 8. The new iPhone SE sports several important updates that make it a compelling purchase for the price, including a new processor and eSIM capability.

Most notably, Apple upgraded the iPhone 8’s A11 Bionic chip to the faster, more capable A13 Bionic chip that powers the latest iPhone 11 and iPhone 11 Pro models. Apart from pure speed, the A13 Bionic provides additional computational photography capabilities. Even though the iPhone SE has only a single rear-facing camera, unlike the multiple cameras on the backs of the iPhone 11 models, it still supports iOS 13’s Portrait mode and all six Portrait Lighting effects. The A13 Bionic will also likely increase the quality of iPhone SE photos beyond what the iPhone 8 could do with the same physical camera.

There are two additional changes of note from the iPhone 8, one good, one less so. On the positive side, Apple added eSIM capability, which makes it possible for an iPhone SE to support two cell numbers, each with its own carrier and plan. That’s primarily helpful for those who frequently travel overseas. Less welcome is the switch from the pressure-sensitive 3D Touch to Haptic Touch, which simply registers long presses with haptic feedback. But all of Apple’s 2019 iPhone models moved to Haptic Touch, and iOS 13 supports Haptic Touch well, so it’s not much of a loss.

Other important specs from the iPhone 8 that remain unchanged include:

• Touch ID: The new iPhone SE continues to rely on the classic Touch ID sensor embedded in the Home button for unlocking and authenticating. In a time when we may be wearing masks a lot, Touch ID may be more welcome than Face ID.
• 4.7-inch display: The iPhone SE’s screen is smaller than the 6.1-inch and 5.8-inch screens in the iPhone 11 and iPhone 11 Pro. But it’s still a Retina HD screen with True Tone—few people will notice much of a difference in quality.
• Cameras: The iPhone SE’s rear-facing camera has a 12-megapixel sensor with optical image stabilization, and it can record 4K video at up to 60 frames per second. The front-facing camera is 7 megapixels and supports 1080p video at 30 fps.
• Battery life and charging: Battery life should be similar to that of the iPhone 8, so you should be able to go all day on a charge. If you do need to top up, the iPhone SE supports fast charging, and it’s also compatible with Qi wireless charging pads.

What makes this second-generation iPhone SE compelling is its pricing. For a 64 GB model, the price is $399. 128 GB costs $449, and 256 GB is $549. In comparison, you’d pay $200 more for 2018’s iPhone XR, $300 more for the current iPhone 11, and $600 more for today’s iPhone 11 Pro. Those phones may have Face ID and take better photos, but it’s great that Apple is finally offering a budget-friendly iPhone once again.

Some people will be disappointed with the size of the new iPhone SE. Yes, it’s a lot smaller than the iPhone 11, and a bit more pocket-friendly than the iPhone 11 Pro, but it’s significantly beefier than the original iPhone SE. If you were hoping that Apple would bring back an iPhone for those with smaller hands and smaller pockets, sorry.

The new iPhone SE will be available for pre-order starting on Friday, April 17th, with deliveries and store availability starting a week later on April 24th. For the body color, you can choose black or white, or you can go for the bright red PRODUCT(RED) version, the proceeds from which will go to help the Global Fund’s COVID-19 Response through September 30th.

(Featured image by Apple)

In iOS 13, in what can only have been a prank gone wrong, Apple simplified the message toolbar in Mail, putting the Delete button where the Reply button had been in iOS 12 and leaving a lot of blank space in the toolbar. As millions of users accidentally deleted messages instead of replying, hilarity ensued. (Not really.) In iOS 13.4, Apple has seemingly acknowledged the error of its ways, returning to a four-button toolbar similar to iOS 12’s five-button toolbar and moving the Delete button to the far left of the toolbar where it will be much harder to tap by accident. Upgrade to iOS 13.4 to take advantage of this change.

(Featured image by Torsten Dettlaff from Pexels)

With many people under stay-at-home orders, videoconferencing is going mainstream. If you work in a sufficiently large organization, you probably have already been indoctrinated into a recommended solution, whether it’s the built-in videoconferencing features of Slack or Microsoft Teams, or a dedicated videoconferencing system like Zoom or Webex.

But what if you’re in a small workgroup, are a freelancer, need to communicate with members of a non-profit group, or just want to stay in touch with friends and family? There are numerous options, but here are a few free options we recommend.

One note: As with text chat, you often have to meet people where they are, rather than where you’d prefer. You might like Skype, but be flexible if someone else schedules a Zoom meeting or if you want to talk with an elderly relative who can only use FaceTime.

FaceTime

Since FaceTime is limited to users of Apple devices, it’s both the easiest and most limiting of your videoconferencing choices. If everyone you want to talk with is an Apple user, you’re all set. But if you’re going to include even one Windows or Android user, look elsewhere.

Setting up and using FaceTime is simple because every Apple user already has the FaceTime app, it ties into your contacts, and everyone already has the necessary iCloud account. FaceTime calls can include up to 32 people, and it’s entirely free.

To start a new call, either tap the + button (iOS) or start typing someone’s name (Mac). Or, if you’ve talked to that person or group recently, just select them in the list.

You can also start a FaceTime call from any Messages conversation by tapping the avatar icons at the top of Messages and then tapping the FaceTime button.

Adding someone to a call is easy, if hidden. On an iPhone, tap the screen to reveal the controls, then swipe up on them to reveal more, including Add Person. On the Mac, click the sidebar button to reveal the sidebar and the Add Person button.

FaceTime in iOS includes numerous effects that are popular largely with children, including Animoji that replace your face with a cartoon, video filters (try Comic Book with an Animoji head), shapes, activity stickers, Memoji stickers, and emoji stickers. Alas, you can’t switch to a virtual background as you can with Zoom.

The big thing that FaceTime lacks in comparison with other options is screen sharing, which lets you show others in the video call what you see on your screen. The closest you can come is to flip the camera on your iPhone or iPad and point it at your Mac’s screen. FaceTime also lacks recording, though you can use iOS’s Screen Recording or macOS’s QuickTime Player to do that.

Google Hangouts

Whereas Apple separates text messaging and video calling into Messages and FaceTime, Google combines those capabilities in Google Hangouts. It works in iOS and Android, and on the Web, so it can be used on any computer. Google’s Web approach means it’s easy to follow an invitation link to join a hangout on the Mac, although that’s best done in Google Chrome or Firefox, neither of which needs a plug-in. Safari does require a plug-in.

If you already have a text conversation going with one or more people, it’s easy to start a video call by clicking the video button. You can also start a video call with one person and, once you’re in the call, click the Invite People icon, click Copy Link To Share, and then send that link to people in any way you want. Every participant does need a Google account, and only ten can join a video call at once.

In comparison with the others, Google Hangouts is bare-bones. It offers no effects, virtual backgrounds, built-in recording, or other gewgaws, and the way it separates the chat in a video call from the text conversation in a hangout is confusing. But if you need to communicate with a set of people who use Hangouts regularly, it works.

Skype

Microsoft’s Skype is the granddaddy of Internet telephony apps. It’s available for free for macOS, Windows, iOS, and Android, making it a good cross-platform choice. Since it uses Microsoft Live logins, it’s most easily used by those who are already deep in the Microsoft ecosystem, but you can invite someone to join a conversation as a guest without an account. Guests invited by link can even join from within Google Chrome (but not Safari) without needing the Skype app.

The easiest way to start a video call is from an existing conversation; just click the video button in a conversation. To get the link to a conversation, click the bold names at the top left of the conversation.

Skype offers extras for jazzing up the associated text chats—emoticons, stickers, and “mojis,” which are short video clips from movies. Its video calling options—for up to 50 people—are extensive. You can take a still photo of the screens in the call and share them in a gallery of images, carry on the text chat in a sidebar, and turn on “subtitles” that automatically transcribe what everyone in the call says. Skype lacks virtual backgrounds, but it can blur your background for more privacy. Screen sharing is supported, though not built-in recording.

All these options make for a somewhat convoluted interface, but Skype works well and may be the best free option overall.

Zoom

In the last few months, Zoom has become the best-known entry in the videoconferencing field. It’s popular with organizations, thanks to enterprise-level features and a simple experience for joining group calls, coupled with high-quality audio and video. The main downside is that the company has been criticized for lax security and poor privacy practices.

You need a Zoom account only to host a videoconference; the people you invite don’t need to sign up. Joining a video call for the first time is easy—you merely click an invitation link, and the Web page that loads either downloads the app (on a computer) or provides a button to get it (smartphone). Subsequent connections launch the app and connect you to the meeting.

For those who don’t pay $14.99 per month for a Pro account, Zoom’s Basic account is free. With the exception of limiting calls to 40 minutes, it’s fully featured. Nothing prevents you from starting another call immediately, and there are no limits on the number of calls you can make. The Basic and Pro plans are limited to 100 participants at a time, but Pro plan subscribers can pay for more.

Along with its popular virtual backgrounds feature, which lets you upload a photo or video to put behind you in the picture (a snazzy executive office, a tropical beach, or whatever), Zoom offers a number of compelling options. It lets multiple people share screens at once, lets people display reaction emoji (handy for showing approval while staying muted), can record audio or video locally (Pro accounts can record to the cloud), and much more.

Making a Choice

If you’re videoconferencing only with Apple users, try FaceTime to start. If FaceTime doesn’t float your boat, or you need cross-platform video calls, Skype beats out Google Hangouts handily. Zoom is probably the best of the lot, though you have to decide if breaking its 40-minute limit is worth $14.99 per month. If not, fall back on Skype.

(Featured image by ThisIsEngineering from Pexels)

In partnership with the US Centers for Disease Control, Apple has released a free COVID-19 Screening Tool iOS app and nearly identical Web site. The interactive screening tool poses a series of questions about symptoms, risk factors, and recent exposure. Then it offers customized CDC recommendations, including guidance on social distancing and self-isolating, how to monitor symptoms, whether or not a test is recommended, and when to contact a medical provider. In addition, the app and Web site provide useful information about COVID-19, advice about how to keep yourself safe, and details on what to expect from testing. There’s nothing here that the CDC and other health agencies haven’t published elsewhere, but the screening tool can provide some peace of mind and reduce unnecessary load on overworked healthcare providers.

(Featured image by Apple)

Vast numbers of people who previously reported for work at an office every day are now working from home due to the COVID-19 pandemic. That’s sensible, and if you’re included in that group, there was probably even a little thrill of “I get to work from home!” at first. But as those who have telecommuted for years know, it’s not as simple as settling down on the couch with your laptop. Here are a few tips.

Make a Dedicated Work Space, If Possible

Particularly if you’re not home alone, you’ll want to create a space that’s dedicated to working. Otherwise, it’s difficult to focus on work instead of what’s happening in your home. A spare bedroom with a door is ideal, of course, because it lets you avoid the fridge, the TV, and your family, who may also be trying to work or do schoolwork at home.

But if you don’t have an extra room, or if you need to share it with your spouse and kids, think about ways you can create individual spaces, perhaps with bookcases or makeshift curtains.

Either way, your goal is to avoid seeing and hearing others. Your partner’s activities can be distracting, and listening to your kids discussing a school project will make focusing on your work all the harder. Sound isolation can be difficult to achieve in an open room, but that’s what earbuds are for. Those with noise-canceling capabilities, like the AirPods Pro, would be best.

Pay attention to lighting as well. Putting your monitor against a window probably won’t work well during the day, and overhead lighting can cause glare.

Set Up an Ergonomic Working Environment

It’s unlikely that your home office furniture is equivalent to what you have at work, but if you’re going to be putting in full workdays at home, you need to pay attention to ergonomics.

Many tables are slightly too high to sit at comfortably with your feet flat, your hips at a 90-degree angle, and your hands floating comfortably above the keyboard, with your elbows at a 90-degree angle. Do what you can to achieve that position; if necessary, raise the chair and add a footstool.

Good, inexpensive chairs with height adjustments can be hard to find, though the IKEA Flintan is well-reviewed and only about $80. A small pillow can provide lumbar support if necessary. Try to make sure the arms, if present, are low—you should use them only when not typing.

It’s difficult to achieve good ergonomics while working on a laptop, or, even worse, an iPad because you’re almost always looking down too far. With a MacBook, you can achieve the ideal sightline either by attaching a large monitor that you can position at the right height or by raising the MacBook and using a separate keyboard and mouse or trackpad at the proper typing height.

Potentially Upgrade Your Internet Connection

Even beyond whatever apps you need to do your work, it’s likely that you’ll end up doing a fair amount of videoconferencing. You may need to increase the throughput of your Internet connection, and it’s important to remember that upload and download speeds are separate. You usually have much higher download speeds, so focus on the upload speed when evaluating your plan.

Apps vary in their bandwidth requirements, but you can consider a 1 megabit per second (Mbps) upload speed a safe minimum, with 3 Mbps being sufficient for nearly any video calls you’ll need to make. The download speed should be at least equivalent to the upload speed, but that will almost always be true.

If your current connection isn’t fast enough, contact your Internet service provider. More throughput will usually cost more, but ideally, your ISP can just change some settings to upgrade you. In some cases, a new cable modem or similar network hardware may be necessary, and in the worst case, you may need a new cable from the street. Whatever you do, try to avoid any plan that comes with a bandwidth cap!

Don’t be afraid to compare prices if you have multiple providers, and even if you have sufficient bandwidth now, it may be worth calling to see if plan prices have dropped since you subscribed.

Upgrade Wi-Fi Hardware

Finally, if the only place in your home that you can work isn’t well served by your current Wi-Fi router, it might be time to upgrade. That’s particularly true if you’re working on old AirPort base stations from Apple.

For creating a Wi-Fi network that has the most coverage, look into mesh networking gear like Eero and AmpliFi. The beauty of mesh networking is that you can add another router or beacon to extend the network without complicated setup.

That said, contact us before ripping your network apart, because on-site visits to fix problems may be difficult or impossible for a while.

(Featured image by Gabriel Beaudry on Unsplash)

In a widely expected update, Apple has introduced a new MacBook Air that replaces the much-maligned butterfly keyboard with the new Magic Keyboard. The MacBook Air also gains faster processors, enhanced graphics, and more storage options, all for $200 less than before.

Apple also threw back the curtains on an updated iPad Pro that will be compatible with a new iPad Pro-specific Magic Keyboard that includes a trackpad. The iPad Pro is available now, but the Magic Keyboard won’t ship until May.

MacBook Air Gains Magic Keyboard, Faster Performance, and Other Enhancements

In an effort to eliminate the hated butterfly keyboard from the Mac line, Apple has released an updated MacBook Air that features the scissor-key Magic Keyboard introduced last year in the 16-inch MacBook Pro. That keyboard has received highly positive reviews, and we’re happy to see it appear in the MacBook Air. (Look for a new model to replace the current 13-inch MacBook Pro soon as well.) The Magic Keyboard includes 12 function keys as well as a Touch ID sensor, but no Touch Bar.

Apple significantly improved the MacBook Air’s performance by providing a choice of 10th-generation Intel Core processors, including the model’s first quad-core processor option. The base level 1.1 GHz dual-core Intel Core i3 is probably pretty slow, but upgrading to a 1.1 GHz quad-core i5 is only $100 and a 1.2 GHz quad-core i7 is just $250.

Graphics should be noticeably speedier as well, thanks to the switch to Intel Iris Plus Graphics. The MacBook Air can now drive a 6K display too, if you have a Pro Display XDR.

Apple also doubled the base level of storage to 256 GB, and you can increase that to 512 GB ($200), 1 TB ($400), or 2 TB ($800).

Minor enhancements include True Tone technology for more natural images on the 13-inch Retina display, “wide stereo sound” for the speakers, and support for Bluetooth 5.0.

As welcome as all these changes are, the best news is that Apple simultaneously dropped the MacBook Air’s price. The entry-level model now starts at $999, and it’s available to the education market for just $899.

iPad Pro

We were waiting for the Magic Keyboard to come to the MacBook Air, but we had no inkling that Apple was going to add a trackpad option to the iPad Pro. It will come in the form of the new Magic Keyboard, due in May, and will require iPadOS 13.4, slated for late March. Apple says it will be easy to use, with the pointer transforming to highlight user elements appropriately as the user moves their finger across the trackpad. What it won’t be is cheap, at $299 for the 11-inch model and $349 for the 12.9-inch model. (The second-generation Apple Pencil and an updated Smart Keyboard Folio remain available.)

The other unexpected change in the new iPad Pro is the addition of the new LiDAR Scanner. LiDAR (light detection and ranging) is a way of measuring distance with reflected laser light. It’s commonly used in self-driving cars, but Apple is instead using it to beef up the iPad Pro’s augmented reality (AR) capabilities. It offers existing ARKit apps instant AR placement, improved motion capture, and people occlusion. Apple also uses it to improve the Measure app. We can’t help but think Apple is testing the technology for future AR goggles.

Less surprising improvements include a new processor—Apple’s custom A12Z Bionic chip—and a dual-camera system that combines a 12-megapixel wide camera and a 10-megapixel ultra-wide camera that zooms out two times to capture a much wider field of view. The iPad Pro also now boasts five microphones for capturing audio and four speakers that automatically adjust to any orientation.

Pricing for the iPad Pro itself hasn’t changed. The 11-inch model starts at $799, with the 12.9-inch model at $999. Both come with 128 GB of flash storage, up from 64 GB in the previous models, and you can buy more storage: 256 GB (add $100), 512 GB ($300), or 1 TB ($500). Cellular connectivity costs an extra $150.

Mac mini

Last and indeed least, Apple announced that the standard configurations of the Mac mini now have twice as much storage as before. That means the $799 configuration comes with 256 GB and the $1099 configuration comes with 512 GB. 1 TB and 2TB configurations remain available, and there are no other changes.

(Featured image by Apple)

As you undoubtedly know, TYPING IN ALL CAPS is considered shouting on the Internet. Doesn’t it bug you when you accidentally tap the Caps Lock key and start writing in uppercase? The Caps Lock key is vestigial—it was invented as a “Shift lock” key to make it easier to type the second characters on the keys of a mechanical typewriter without also holding down the Shift key the entire time. It’s seldom useful on a computer; Google replaced it with a Search key on Chromebook keyboards. It still appears on all of Apple’s keyboards, but macOS lets you disable or remap it. In System Preferences > Keyboard > Keyboard, click the Modifier Keys button. In the dialog that appears, choose No Action (or another key) from the pop-up menu next to Caps Lock. Click OK and you’re free from accidental capitalizations.

(Featured image based on an original by Scott Webb from Pexels)

Are you overwhelmed by email? Is your Inbox filled with promotions, special offers, and the like? These messages aren’t spam—you almost always bought something from the company or have some sort of relationship with the sender—but that doesn’t mean you want to hear from them repeatedly. Luckily, it’s easy to get off the lists of legitimate senders. Just scroll to the bottom of each message and look for an unsubscribe link. Often it will be the word “Unsubscribe” or an instruction to “click here to remove yourself.” Click the link and, if necessary, click an Unsubscribe button on the resulting Web page. Then delete the message and move on to the next one. After a week or so of doing this regularly, you should start to notice a marked decrease in unwanted messages.

(Featured image by Sharon McCutcheon on Unsplash)

There’s little more frustrating than being unable to print a document when you need it. You choose File > Print, and nothing happens. Or, worse, macOS looks like it’s printing, so you focus on some other task, only to realize 20 minutes later that nothing has come out of the printer. Now what? Try these troubleshooting steps.

Check the Printer’s Print Queue App

Whenever you print, the printer’s Print Queue app appears in your Dock, named for the printer. (If it doesn’t, open System Preferences > Printers & Scanners, select the desired printer and click Open Print Queue.)

In the Print Queue app, look at the status of the printer and the print job. First off, if you print to multiple printers, does the app correspond with the correct printer? If not, cancel the job by clicking the X button to its right, quit the Print Queue app, print again, and choose the correct printer from the Printer pop-up menu in the Print dialog.

The Print Queue app may also display a useful error message that tells you what’s wrong, such as the printer being offline or not connected. You may also see old print jobs stuck in the queue that are blocking the current job—delete them by clicking the X next to their names.

If something has caused the printer to be paused, click the green Resume button. That won’t work if the printer has paused itself due to a paper jam or low supplies—in such a case, resolve the problem first.

Check the Printer and Its Connection

Error messages may have given you a hint about problems with the printer itself, but they’re not always helpful. Verify the following:

• Is the printer turned on? Doh! If necessary, turn it on. Also, try turning it off and back on—this resolves a surprising number of printing problems.
• Is the printer connected? It should be connected via either USB or your Wi-Fi or Ethernet network—make sure the cables are plugged in and it’s on the same network as your Mac. Consider restarting your router if there seem to be communication issues. Check your Mac’s wifi to make sure it’s on the right wifi network.
• Does the printer have paper in it? No paper, no printout.
• Is there a paper jam? Printers usually squawk about paper jams. Clear it before trying again.
• Are any ink or toner cartridges empty? Some printers are notorious for refusing to print if even one ink cartridge is empty, or even low. That can be true even if you’re printing only in black and a color cartridge is empty.

There’s one final check of the printer you can perform: printing a test page directly from the printer (check your printer’s manual for instructions). If that fails, the printer may need servicing. It’s best to contact the manufacturer for next steps.

Check Your Mac’s Printing Setup

The final place to look for a solution to printing problems is in your Mac’s printing subsystem. Problems here can be specific to your document or to its app, or they can be related to the printer driver.

For your first test, try opening your document in Preview as a PDF (in the document’s Print dialog, choose PDF > Open in Preview) and printing it from Preview.

If that works, you know that your Mac can print, so the problem has to do with either the document or the app. To isolate the problem to the document or the app, print another simple document from the app. If that does print, you know the problem is with your document, but since you’ve already gotten a PDF to print of that document, your immediate problem may be already solved. If the problem is with the app, you’ll eventually need to solve it, of course. But most of the time, the problem actually lies with your printer driver.

It’s uncommon for driver updates to come outside of macOS updates these days, but check System Preferences > Software Update just to make sure. You can also check the printer manufacturer’s Web site for updates; Google on “printerNameAndModel Mac driver” to find what’s available. Compare that against what you see when you select the printer in System Preferences > Printers & Scanners and click the Options & Supplies button. If there’s a newer version, download and install it.

If installing a new version doesn’t work, try deleting the printer from Printers & Scanners and re-adding it. Select the printer in the list and click the – button at the bottom to delete it. Then click the + button and add it back.

No luck? Try deleting the driver and adding it again, but choose a different option from the Use pop-up menu at the bottom. Start with the name of the printer itself instead of Secure AirPrint to ensure you’re using the manufacturer’s driver instead of Apple’s. If that doesn’t make a difference, try again with Generic PostScript Printer or Generic PCL Printer—beware that they may not provide full functionality beyond basic printing. For the ultimate in trying something different, if it supports your printer, try installing an independent driver from the open-source Gutenprint project.

One note: if possible, avoid using the Printer Sharing feature that’s been in macOS for years. It works, but it requires that the Mac doing the sharing be turned on and awake whenever anyone using the shared printer wants to print.

If you’re still stuck, go nuclear. Go back to the Printers & Scanners preferences, Control-click any printer, and choose Reset Printing System. As the warning dialog tells you, doing so will delete all your existing printers, scanners, and faxes, and any pending print jobs. You’re basically resetting your printing system to factory defaults, after which you’ll have to add printers back again.

One of these solutions will almost certainly solve your problem, but if not, give us a call!

(Featured image by Adam Engst)

Split View on the Mac helps you focus on your work in one app—perhaps a word processor—while providing access to one other app, like a Web browser. (Make sure “Displays have separate Spaces” is selected in System Preferences > Mission Control.) Before macOS 10.15 Catalina, you had to click and hold on the green full-screen button in the upper-left corner of any window, drag that window to one side of the screen, and click a window on the other side to put them side by side. Catalina makes this easier to discover: hover over the green full-screen button briefly and then choose Tile Window to Left of Screen or Tile Window to Right of Screen before selecting a window on the other side of the screen. If you don’t want a 50-50 split, drag the black divider bar between the windows to adjust the proportions. To leave Split View, move your pointer to the top of the screen to reveal the menu bar and then click the green full-screen button.

(Featured image by Adam Engst)